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Shubh Milap — Terms & Conditions

Effective Date: September 5, 2024
Last Updated: September 5, 2024

Welcome to Shubh Milap. These Terms & Conditions ("Terms") govern your access to and use of the Shubh Milap mobile application and related services provided by Shubh Milap Matrimony.

By creating an account or using Shubh Milap, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please do not use the application.

1. Eligibility and Matrimony-Only Purpose

Shubh Milap is intended only for individuals who are legally competent to marry. Minimum age: 18 years for females and 21 years for males (as per Indian Law).

Strictly for Marriage: This platform is designed solely for finding life partners for marriage. Use of the platform for "dating," "hookups," or "casual relationships" is strictly prohibited.

2. Account Registration & Security

Registration is done via phone-number-based OTP authentication. You are responsible for keeping your device and OTP secure.

3. Safety Wall & Verification

To maintain a high-trust community, we implement mandatory safety measures:

  • Aadhaar/Govt ID Verification: Interaction features are locked until you complete Identity Verification. We use secure OTP-based e-KYC.
  • Parental/Guardian Consent: We verify a guardian's phone number via OTP.

4. Privacy Protection Measures

For the safety of our users, specifically female candidates:

  • Screenshot Blocking: The application uses security flags to prevent users from taking screenshots.
  • Watermarking: Profile photos are automatically watermarked with "SHUBHMILAP".

5. User Conduct

You agree not to impersonate others, harass users, or share prohibited content. Violation will lead to permanent suspension.

6. Payments and Subscription Plans

Shubh Milap offers the following premium plans (Prices inclusive of applicable taxes):

  • Basic Plan: ₹199/- (For 45 Days)
  • Premium Plan: ₹299/- (For 3 Months)
  • VIP Plan: ₹549/- (For 6 Months / Priority Matching)

Payments are processed securely via Cashfree Payments. Usage limits (Daily Likes/Chats) apply to prevent spam.

7. Refund and Cancellation Policy

Subscriptions are generally non-refundable once any interaction (Like/Chat) has been initiated. For technical failures, refund requests must be sent to hello@shubhmilap.in within 48 hours.

8. Grievance Redressal Officer

In compliance with IT Rules 2021, if you have any complaints, please contact our Grievance Officer:

Officer: Purshotam Magan Bhutadia
Email: hello@shubhmilap.in
Address: Matrimony Hub, Gujarat, India

The Grievance Officer will acknowledge your complaint within 24 hours and resolve it within 15 days of receipt.

9. Intermediary Disclaimer

Shubh Milap is an "Intermediary" as defined under the IT Act, 2000. We do not guarantee the background of any user.

© 2024-2025 Shubh Milap Matrimony. All rights reserved.

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